Terms & Conditions

These Terms and Conditions apply to purchases made on bedwick.co.uk.

The website is operated by Bedwick, trading as Bedwick. In these Terms we refer to Bedwickas “we”, “us”, or “our”.

Contact details

• Email: hello@bedwick.co.uk
• Postal: 44–46 Bradford Road, First Floor Unit, Bradford, WF13 2DR

• These Terms cover buying products from our website, including delivery and room-of-choice services, and using our website.
• If you buy from us, these Terms form the contract between you and us.
• If any part of these Terms is found to be unenforceable, the rest will still apply.
• We may update these Terms from time to time. The version in force when you place your order will apply to that order, unless the law requires changes.

• Consumer — an individual buying mainly for personal use.
• Business customer — anyone buying mainly for trade, business, or professional purposes.
• Products — bed frames, mattresses, blanket boxes, and any other items sold on our website.
• Room-of-choice service — delivery to your chosen room, including unpack, assembly, and positioning, subject to safe access.
• Bespoke products — goods made to your specifications, for example custom sizes, fabrics, or other personalised options we confirm in writing.

We take care to describe products accurately, including key dimensions. Images may look different on different screens and under different lighting conditions.

4.1 Fabric and colour

• We offer free fabric samples for many products, and we strongly recommend ordering samples if you are unsure.
• If you choose not to order samples, you accept the risk that colour and texture may look different in your home compared with photos online.

4.2 Errors

If we discover a material error in a product description or price after you order, we will contact you as soon as possible. You can choose to proceed with the corrected details or cancel for a full refund.

• Your order is an offer to buy Products from us.
• The contract is formed when we send you an order confirmation email.
• If a Product becomes unavailable after you order, we will contact you and refund any amounts paid for that unavailable Product.

Prices are shown in pounds sterling and include VAT where applicable. Payment options shown at checkout include card payments and digital wallets processed by Stripe. You must use a payment method you are authorised to use.

Discount codes

• Discount codes may be limited to one per order, unless we state otherwise.
• Discount codes cannot be combined unless we state otherwise.
• We may withdraw or change promotions at any time, but this will not affect orders already confirmed.

• If you want to change your order, contact us as soon as possible.
• If we can make the change, we will confirm any price difference and any impact on lead times.
• If the order is already in production or allocated for dispatch, changes may not be possible.

8.1 Delivery areas

• We deliver to England, Wales, and the Republic of Ireland as standard.
• Some remote or offshore areas may have longer lead times or limited services.

See our Delivery Information page for current lead times.

8.2 Estimated delivery times

• Delivery dates shown on the website are estimates, not guarantees, unless we explicitly confirm a guaranteed service in writing.
• Many of our products are made to order, and lead times can vary by product and time of year.

8.3 Delivery method

Standard delivery includes our room-of-choice service where stated at checkout: our team will bring the product to your chosen room, unpack, assemble, and position it, subject to safe access.

8.4 Access responsibilities

• You must make sure the delivery route is clear and safe, including corridors, stairs, and doorways.
• You should measure access points before ordering, especially for large headboards.
• If we cannot complete delivery or assembly due to access restrictions, we may need to rebook. We may charge a reasonable re-delivery fee to cover carrier and labour costs. We will tell you the fee before rebooking.

8.5 Missed delivery

If a delivery slot is booked and nobody is available to accept delivery, or access is not possible on arrival, this may count as a failed delivery. We may charge a reasonable fee for re-delivery or storage, based on the costs we incur.

8.6 Delays outside our control

We are not responsible for delays caused by events outside our reasonable control, for example severe weather, major traffic disruption, or courier network disruption.

8.7 Risk and ownership

• Risk passes to you when the Products are delivered to your address.
• Ownership passes to you when we receive full payment for the Products.

This section applies to Consumers. Business customers should contact us before ordering, as different rules may apply. For full details, see our Returns Policy.

9.1 Your legal right to cancel

You can cancel your order within 14 days, starting the day after you receive the Products, unless an exception applies in section 9.9.

9.2 How to cancel

To cancel, email hello@bedwick.co.uk with your order number, your name, and a clear statement that you want to cancel.

9.3 Returning Products after cancellation

• If you cancel after delivery, you must return the Products to us within 14 days of telling us you want to cancel.
• Unless we agree otherwise, you are responsible for return shipping costs for cancellations of non-faulty goods.
• You are responsible for the Products until we receive them, so we recommend using a tracked, insured service.

9.4 Condition of returns

• You may open packaging and inspect Products as you would in a shop.
• If you handle the Products more than is necessary to inspect them, we may reduce your refund to reflect any loss in value.
• For hygiene and safety, we may refuse returns where a Product is clearly used beyond inspection, or returned in a condition that cannot reasonably be resold.

9.5 Refund timing

• We will refund you within 14 days of receiving the returned Products, or within 14 days of you providing evidence that you have sent them back, whichever is earlier.
• We refund using the same payment method you used, unless we agree otherwise.

9.6 Delivery charges on refunds

If you cancel a full order, we refund the cost of standard delivery, if you paid it. We do not refund any extra charges you chose for premium services unless the Products are faulty or not as described.

9.7 Exchanges

We do not guarantee exchanges, but we will try to help where practical. If an exchange is agreed, we will explain any delivery, collection, or price differences in writing.

9.8 Incorrect size ordered

If you ordered the wrong size, your cancellation rights still apply for standard, non-bespoke Products. Return costs are your responsibility, unless we agree to arrange collection for a confirmed fee.

9.9 Bespoke products and cancellation exceptions

Your right to cancel may not apply to bespoke Products that are made to your specifications or clearly personalised. If this applies, we will make this clear on the product page, at checkout, or in writing when you place your order. If a bespoke order is cancelled, we may keep a reasonable amount to cover costs already incurred.

• Please inspect packaging and Products on arrival, and tell us as soon as possible if anything looks damaged or parts are missing.
• For the fastest resolution, report damage or missing parts within 24 hours of delivery.
• If you report later, we will still assess the issue, and your statutory rights are not affected.
• If Products are faulty or not as described, you have legal rights under consumer law. These Terms do not reduce those rights.
• Depending on the issue, we may offer repair, replacement parts, a replacement product, or a refund in line with your legal rights.

Bed frames are supplied with a 24-month warranty for manufacturing defects, subject to the conditions on our Delivery & Warranty page.

The warranty does not cover normal wear and tear, misuse, accidental damage, failure to follow care instructions, damage caused by incorrect assembly, or unauthorised modifications.

To make a claim, contact us at hello@bedwick.co.uk.

• Where included, our room-of-choice service covers delivery to your chosen room, unpack, assembly, and positioning, subject to safe access.
• The service does not include dismantling existing furniture, removing old beds, disposing of packaging, or moving fragile items, unless we confirm this in writing.
• You must ensure the assembly area is clear and that access is safe.

We may introduce third-party finance options in future. Where finance is offered, it will be subject to status and the relevant provider's terms and conditions.

• We will only send marketing emails or messages if you have opted in, or where we are allowed to do so under applicable law.
• You can opt out at any time by using the unsubscribe link in our emails, or by contacting customer service.
• For details on how we use personal data, see our Privacy Policy.

See our Privacy Policy.

• All website content at https://bedwick.co.uk, including text, graphics, images, and design, is owned by us or our licensors and is protected by intellectual property laws.
• You may print or save parts of the site for personal use when shopping with us. You must not copy, reproduce, distribute, or exploit site content for commercial purposes without our written permission.
• Bedwick and related brand elements are trademarks of Bedwick or their respective owners.

• The law of England and Wales governs these Terms.
• If you are a Consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
• If you have a complaint, contact our customer service team first, and we will try to resolve it quickly and fairly.

For questions about these Terms, orders, or delivery:

• Email: hello@bedwick.co.uk
• Postal: 44–46 Bradford Road, First Floor Unit, Bradford, WF13 2DR

Or use our contact form.